How to make a claim

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How to make a claim

Report a claim now – however is easiest for you

We invite you to submit a claim or potential claim to us by:

Goldstar Insurance Company,

6 Floor Crane Chambers,

Plot No 38 Kampala Road,

PO Box 7781,

Kampala, Uganda.

Dedicated Claims Team

We are here for you so if you’d like our advice on an incident/claim matter please contact one of our team.

Claims Manager: Enock Mudadi
0752711964
emudadi@goldstarinsurance.com
Motor Claims: Quraish Muhanguzi
0752711958
motorclaims@goldstarinsurance.com
General Claims: Harmon Opiyo
0752711877
claimsinfo@goldstarinsurance.com

General Claims Information:

Any occurrence which may give rise to any insurance claim must be reported to us immediately (no later than 7 days after the event) you become aware of such occurrence, failing which your claim may be prejudiced on the grounds of late notification.

  • Claim forms must be fully completed and submitted with the necessary documents in support of your claim.
  • Thefts and motor accidents must be reported to the police immediately.
  • Take action to prevent any further loss or damage.

Please remember:

  • Your Insurers have the option to repair, replace, reinstate or pay cash and have the right to assess the loss.
  • Do not repair or replace lost or damaged property without obtaining authority from your Insurers.
  • Never admit liability of any accident.
  • Any right of recourse which may exist is subrogated to Insurers once we admit liability for the loss, and it is important that personal particulars.
  • Do not dispose of damaged property and/or salvage.
  • Particulars of the 3rd party and any witness to be obtained.
  • Non-pursuance of recoveries is to the detriment of your overall claims experience.
  • Act at all times as if you were uninsured.

Domestic Package Claims Information:

  • Inform the Police and make an official Report to them where applicable
  • Notify us immediately
  • Complete claim form and submit it to us
  • Claim formulation
  • Send any other information or details supporting the claim

Take all reasonable steps to mitigate any current further loss and all future loses.

Goldstar claim process

No matter what your worry is, we’re here to help explain the process, assess your claim fairly and minimize the disruption to you with a transparent claims process.
Read more

Why choose us ?

Goldstar Insurance was IFM’s Best Insurance
Company in Uganda (2015) and has over
 the years consistently maintained a Global A+ Credit Rating
Read more

Some advice and tips for you

FAQ's
  • Cover includes comprehensive car insurance (if your car is stolen, damaged by fire or during an accident)
  • Third Party Liability (if other people claim against you for injury or damage to their car or property)
  • Personal Accident cover for the driver offering a compensation of Amount in the event of death/permanent total disablement arising from accident
Roadside Assistance
  • On road repair for minor breakdowns and Lock out or lost key assistance
  • Towing your car to the nearest garage and Emergency fuel assistance
  • Facilitating in change of flat tyre
FAQ's
  • Cover includes comprehensive car insurance (if your car is stolen, damaged by fire or during an accident)
  • Third Party Liability (if other people claim against you for injury or damage to their car or property)
  • Personal Accident cover for the driver offering a compensation of Amount in the event of death/permanent total disablement arising from accident
Roadside Assistance
  • On road repair for minor breakdowns and Lock out or lost key assistance
  • Towing your car to the nearest garage and Emergency fuel assistance
  • Facilitating in change of flat tyre
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