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How to make a claim:

Report a claim now – however is easiest for you

We invite you to submit a claim or potential claim to us by:

  • Emailing us at: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Calling us at: 041-4-250-111 (Mon-Fri, 8:30am – 6:00pm, Sat, 9:00am – 1:00pm).
  • Visiting us at:

Goldstar Insurance Company
6 Floor Crane Chambers
Plot No 38 Kampala Road
PO Box 7781
Kampala, Uganda

Dedicated Claims Team

We are here for you so if you’d like our advice on an incident/claim matter please contact one of our team.

Claims Manager: Enock Mudadi
  0752711964
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Motor Claims: Quraish Muhanguzi
  0752711958
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General Claims: Harmon Opiyo
  0752711877
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General Claims Information:

Any occurrence which may give rise to any insurance claim must be reported to us immediately (no later than 7 days after the event) you become aware of such occurrence, failing which your claim may be prejudiced on the grounds of late notification.

  • Claim forms must be fully completed and submitted with the necessary documents in support of your claim.
  • Thefts and motor accidents must be reported to the police immediately.
  • Take action to prevent any further loss or damage.

Please remember:

  • Your Insurers have the option to repair, replace, reinstate or pay cash and have the right to assess the loss.
  • Do not repair or replace lost or damaged property without obtaining authority from your Insurers.
  • Never admit liability of any accident.
  • Any right of recourse which may exist is subrogated to Insurers once we admit liability for the loss, and it is important that personal particulars.
  • Do not dispose of damaged property and/or salvage.
  • Particulars of the 3rd party and any witness to be obtained.
  • Non-pursuance of recoveries is to the detriment of your overall claims experience.
  • Act at all times as if you were uninsured.

Burglary Insurance Claims Information:

  1. Inform the Police and make an official Report to them where applicable
  2. Notify us immediately
  3. Complete claim form and submit it to us
  4. Claim formulation
  5. Send any other information or details supporting the claim

Take all reasonable steps to mitigate any current further loss and all future loses.