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How to make a claim:

Report a claim now – however is easiest for you

We invite you to submit a claim or potential claim to us by:

  • Emailing us at: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Calling us at: 041-4-250-111 (Mon-Fri, 8:30am – 6:00pm, Sat, 9:00am – 1:00pm).
  • Visiting us at:

Goldstar Insurance Company
6 Floor Crane Chambers
Plot No 38 Kampala Road
PO Box 7781
Kampala, Uganda

Dedicated Claims Team

We are here for you so if you’d like our advice on an incident/claim matter please contact one of our team.

Claims Manager: Enock Mudadi
  0752711964
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Motor Claims: Quraish Muhanguzi
  0752711958
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General Claims: Harmon Opiyo
  0752711877
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General Claims Information:

Any occurrence which may give rise to any insurance claim must be reported to us immediately (no later than 7 days after the event) you become aware of such occurrence, failing which your claim may be prejudiced on the grounds of late notification.

  • Claim forms must be fully completed and submitted with the necessary documents in support of your claim.
  • Thefts and motor accidents must be reported to the police immediately.
  • Take action to prevent any further loss or damage.

Please remember:

  • Your Insurers have the option to repair, replace, reinstate or pay cash and have the right to assess the loss.
  • Do not repair or replace lost or damaged property without obtaining authority from your Insurers.
  • Never admit liability of any accident.
  • Any right of recourse which may exist is subrogated to Insurers once we admit liability for the loss, and it is important that personal particulars.
  • Do not dispose of damaged property and/or salvage.
  • Particulars of the 3rd party and any witness to be obtained.
  • Non-pursuance of recoveries is to the detriment of your overall claims experience.
  • Act at all times as if you were uninsured.

Engineering Claims Information:

Inform the Police and make an official Report to them where applicable

  • Notify us immediately
  • Complete claim form and submit it to us
  • Send any other information or details pertaining to the claim
  • Take all reasonable steps to reduce any further loss and to mitigate future losses
  • Supported claim formulation