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How to make a claim:

Report a claim now – however is easiest for you

We invite you to submit a claim or potential claim to us by:

  • Emailing us at: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Calling us at: 041-4-250-111 (Mon-Fri, 8:30am – 6:00pm, Sat, 9:00am – 1:00pm).
  • Visiting us at:

Goldstar Insurance Company
6 Floor Crane Chambers
Plot No 38 Kampala Road
PO Box 7781
Kampala, Uganda

Dedicated Claims Team

We are here for you so if you’d like our advice on an incident/claim matter please contact one of our team.

Claims Manager: Enock Mudadi
  0752711964
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Motor Claims: Quraish Muhanguzi
  0752711958
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General Claims: Harmon Opiyo
  0752711877
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General Claims Information:

Any occurrence which may give rise to any insurance claim must be reported to us immediately (no later than 7 days after the event) you become aware of such occurrence, failing which your claim may be prejudiced on the grounds of late notification.

  •  Claim forms must be fully completed and submitted with the necessary documents in support of your claim.
  • Thefts and motor accidents must be reported to the police immediately.
  • Take action to prevent any further loss or damage.

Please remember:

  • Your Insurers have the option to repair, replace, reinstate or pay cash and have the right to assess the loss.
  • Do not repair or replace lost or damaged property without obtaining authority from your Insurers.
  • Never admit liability of any accident.
  • Any right of recourse which may exist is subrogated to Insurers once we admit liability for the loss, and it is important that personal particulars.
  • Do not dispose of damaged property and/or salvage.
  • Particulars of the 3rd party and any witness to be obtained.
  • Non-pursuance of recoveries is to the detriment of your overall claims experience.
  • Act at all times as if you were uninsured.

Motor Claims Information:

In the event of an accident take all the details of the location and the cause of the accident. Where a Third Party is involved NEVER ADMIT LIABILITY but exchange your particulars and those of your Insurers with the driver of the Third Party vehicle.

  • In all cases of bodily injury report to the police immediately.
  • Remove the vehicle to a place of safety. (This can be done without prior authority) subject to limits as per Policy.
  • Notify us of the accident as quickly as possible not later than 7 days.
  • Complete a Claim Form and send it to us.
  • Submit to us at least 3 estimates of the cost of repairs (Comprehensive Policies Only). Do not authorize repairs without our prior consent.
  • Where the accident has been reported to the Police, obtain a Police Accident Report and forward it to us.
  • Advise us of the Third Party Claims and forward to us any correspondence received from the Third Party unacknowledged.