Goldstar claim process

Gold Star claim process

For most people, the scariest thing about filing a claim is the fear of the unknown. What happens after I file my claim? Will it be covered? What if I have to pay for an attorney out of my own pocket? No matter what your worry is, we’re here to help explain the process, assess your claim fairly and minimize the disruption to you.

We believe in being transparent about our claims process upfront, so you can stop worrying about the unknown.

What happens after I report a claim?

Within 1 business day:

We will promptly review your claim and email you your claim reference number and emergency contact details in case your claim requires urgent handing.

Within 2 business days:

A specialized claims professional will be assigned to your claim and contact you directly to understand more about your particular situation, explain next steps and answer any questions you may have.

Within 5-10 business days:

Your designated claims specialist will work with you to understand the basis of your claim and obtain the necessary information for us to validate coverage.

Within 10-20 business days of receiving information necessary to validate coverage:

Your claims representative will contact you to explain our decision on coverage and next steps.

What about uncovered losses?

While most of the claims we receive are covered, there are unfortunate instances where the policy purchased does not cover the type of loss or claim submitted to us.

We know how devastating this can be and, frankly, we dislike denying claims. But, you have our word that every coverage decision we reach is guided by our values of respect and integrity; and we will always give each claim a full and fair review.

If you think we got it wrong – please let us know. We always invite you to provide additional information that you believe would allow us to conclude that your claim is covered. And we are always willing to re-examine our decisions on coverage if new information becomes available.

How to make a claim

We have a number of options to help you make a 
claim quickly and effectively. Contact our dedicated claims team for advice on
an incident/claim.
Read more

Why choose us ?

Goldstar Insurance was IFM’s Best Insurance
Company in Uganda (2015) and has over
 the years consistently maintained a Global A+ Credit Rating
Read more

Some advice and tips for you

FAQ's
  • Cover includes comprehensive car insurance (if your car is stolen, damaged by fire or during an accident)
  • Third Party Liability (if other people claim against you for injury or damage to their car or property)
  • Personal Accident cover for the driver offering a compensation of Amount in the event of death/permanent total disablement arising from accident
Roadside Assistance
  • On road repair for minor breakdowns and Lock out or lost key assistance
  • Towing your car to the nearest garage and Emergency fuel assistance
  • Facilitating in change of flat tyre
FAQ's
  • Cover includes comprehensive car insurance (if your car is stolen, damaged by fire or during an accident)
  • Third Party Liability (if other people claim against you for injury or damage to their car or property)
  • Personal Accident cover for the driver offering a compensation of Amount in the event of death/permanent total disablement arising from accident
Roadside Assistance
  • On road repair for minor breakdowns and Lock out or lost key assistance
  • Towing your car to the nearest garage and Emergency fuel assistance
  • Facilitating in change of flat tyre
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