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Travel Insurance Exclusions

At GoldStar, we strive to provide our customers with the most extensive and comprehensive Travel Insurance policies possible. However, we also believe in transparency, and it’s important to us that our customers understand the exclusions of our policies.

Pre-Existing Medical Conditions

Firstly, please note that any pre-existing medical conditions are excluded from our policies. This ensures the focus of our coverage is on unforeseen incidents and emergencies that may occur during your travel.

Natural Disasters

We would also like to inform you that our policies expressly exclude claims caused by natural catastrophes, epidemics, and pandemics, barring exceptions laid out in the policy document. This includes extraordinary natural phenomena such as floods, earthquakes, volcanic eruptions, cyclonic storms, falling space objects, and other similar natural disasters.

Dangerous Acivities

Lastly, it should be noted that engaging in certain sports can result in no coverage. This includes motor or motorcycle racing, big game hunting outside European territory, underwater diving using artificial lung, non-commercial sea navigation, horse riding, climbing, boxing, wrestling, martial arts, parachuting, hot air ballooning, free falling, gliding, and any other dangerous sports or recreational activities.

We believe that being upfront about these exclusions will help you make an informed choice about your travel insurance needs. Our team is always available to answer any questions or clarify any doubts you may have about our policies. Thank you for considering GoldStar for your travel insurance needs.

Travel Insurance

Other types of insurance cover

Home Insurance

Home Insurance

Home Insurance (Domestic Package) from Goldstar is comprehensive cover to protect your residential premises against various risks. Your home, as well as everything inside of it…

Motor Cycle insurance

Motor Cycle Insurance

We offer a range of options on Comprehensive Private Motor Cycle insurance so you can customize it to your individual needs.

Motor Insurance Commercial

Car insurance

Car insurance protects your vehicle from unforeseen risks and provides protection against the losses incurred.

FAQ’s

On your insurance certificate there is an assistance number and email address which you can contact 24 hours a day 7 days a week, from anywhere in the world. The support line will guide you in the event of an incident and help you resolve it quickly and hassle free.

Travel Insurance is mandatory in Schengen region so it is certainly required. In addition, it covers Emergency Medical Expenses so that in the event of injury or accident while abroad you will not be faced with uncertain medical bills.

We can only offer refunds if a VISA application is rejected, only if supporting evidence from the relevant Embassy confirms the VISA was rejected.

Tips:

Goldstar claim process

No matter what your worry is, we’re here to help explain the process, assess your claim fairly and minimize the disruption to you with a transparent claims process.

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How to make a claim

We have a number of options to help you make a claim quickly and effectively. Contact our dedicated claims team for advice on an incident/claim.

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Why choose us ?

Goldstar Insurance was IFM’s Best Insurance Company in Uganda (2015) and has over the years consistently maintained a Global A+ Credit Rating

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