At Goldstar our core values include challenging convention, to have courage, to provide quality products, to excel in the service we provide to all our clients. These values underpin a reputation we have earned for integrity and decent behaviour in everything we do, which we firmly believe is good for the morale of staff and for the results of the business.
The Market Place
In 2016, Goldstar was awarded Best Insurance Company Uganda by Global Business Outlook. Goldstar’s directors and officers’ were awarded International Award for Excellence and Leadership by the Global Trade Leaders Club. Insurance brokers are important stakeholders in our business, and we wish to build strong relationshps with teham to create a competitive advantage in the marketplace.
Relating with customers
Our ethos of outstanding customer service has earned Goldstar a reputation as an Insurer whose word can be trusted, which sets us apart in our Industry. OUr belief is that insurance is a promise to pay, so should a loss occur we aim to fully support our customers, and to pay every valid claim as soon as possible.
The Goldstar culture is underpinned by a set of core values that determine a standard of behaviour that we expect all our employees to follow. We firmly believe that, through high standards of conduct, we are more likley to achieve business success and, therefore, create additional value for shareholders. An effective and firm system of internal controls ensures that risks are managed within acceptable limits, but not at the expense of innovation or a speedy response. We believe that we have the balance right and, furthermore, that this is one of our greatest strengths. We seek to follow the best practices in managing our people and to be a fair and professional employer. Goldstar is committed to training and developing our employees to help them maximise their potential.
Our Corporate Social Responsibility philosophy is to integrate environmental, social and governance practices into our day-to-day business activities. We measure our success not only in terms of insurance criteria, but also in building customer satisfaction, employee engagement, and supporting the communities we serve. In this journey of over two decades, Goldstar understands it’s responsiblity towards the society and is hence keen on development and progress of the society.
Goldstar has been involved in various activities aimed at the betterment of the people and the community.
The Ruparelia Foundation
The Ruparelia Foundation is a charity, funded by an annual contribution from the Group Companies, which supports local charities. The Ruparelia Foundation works to improve and promote health, education, sports, general welfare, poverty eradication, improve livelihoods, support the welfare of wildlife and preservation of the environment by fostering partnerships among businesses, corporations, with the government, non-governmental organisations and individuals.