Company Responsibility

Our Responsibility

At Goldstar our core values include challenging convention, to have courage, to provide quality products, to excel in the service we provide to all our clients. These values underpin a reputation we have earned for integrity and decent behaviour in everything we do, which we firmly believe is good for the morale of staff and for the results of the business.

To Our Customers

At GoldStar Insurance, our responsibility to our customers goes beyond just providing premium insurance solutions. We strongly believe in creating and fostering lasting relationships, a commitment underpinned by our ethos of outstanding customer service. This unwavering principle has earned us trust and a stellar reputation within the insurance industry in Uganda, setting GoldStar apart from the competition.

Our belief is that insurance is more than just a policy – it is a promise. A promise that we will stand by our customers, supporting them when they most need us. When a loss occurs, we don’t see it as just another claim. To us, it’s an opportunity to deliver on our commitment to you, by ensuring every valid claim is paid as promptly as possible.

Our responsibility does not end when the claim is paid. We reach out to our customers, helping them get back on their feet and re-establish stability after a loss. Each client is a valued member of our GoldStar family, and we are dedicated to being there for you, every step of the way.

At GoldStar Insurance, your peace of mind is a top priority. We are more than just your insurance provider, we are your reliable partner in the journey of life. Trust us to keep our promise.

To Our Staff

At GoldStar Insurance, our commitment to our staff goes beyond simply fulfilling our responsibilities as an employer. Our company culture thrives on a foundation of core values that we encourage and expect each member of our team to live by.

We are convinced that achieving business success hinges on conducting ourselves to the highest standards. We believe this approach not only drives our success but also amplifies the value we deliver to our shareholders. A robust internal control system is in place to manage risks within acceptable boundaries, while simultaneously fuelling innovation and ensuring prompt response times.

Striking the perfect balance between risk management, innovation, and swift action is not a mere add-on for us – it’s one of our greatest strengths. As a reflection of this belief, GoldStar consistently implements best practices in managing our people and prides itself on being a fair and professional employer.

We are staunch advocates of staff development, providing extensive training and development opportunities to our employees. It is our belief that to excel in serving our customers, we first need to invest in our people, helping them realize their full potential. At GoldStar Insurance, our dedication to our staff isn’t just a responsibility – it’s a clear mission.

To Our Community

At GoldStar Insurance, we believe in a deep-rooted commitment to our community. Our definition of success extends beyond traditional insurance metrics, as we place equal value on customer satisfaction, employee engagement, and community support. This comprehensive approach stems from our Corporate Social Responsibility (CSR) philosophy, which is to seamlessly intertwine environmental, social, and governance practices into our everyday business activities.

For over two decades, we have upheld our responsibility towards society, continuously participating in various activities aimed at uplifting the community. Our endeavour to contribute to the progress and development of the community is ingrained in our company’s identity. We recognize that our success is interlinked with the wellbeing of the communities we serve, and hence are steadfast in our mission to make a positive impact.

As GoldStar Insurance, we are not just an insurance company in Uganda. We are a responsible corporate citizen, dedicated to enriching the communities that have sustained us over the years. Our community is our responsibility and we embrace this role with a sense of purpose and dedication. Join us as we continue this journey of mutual growth and societal advancement.

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To The Marketplace

At GoldStar Insurance, we understand that our responsibilities reach far beyond our immediate business operations, extending into the larger marketplace that we are a part of.

In 2016, we were humbly honoured to be recognised as the Best Insurance Company in Uganda by Global Business Outlook. This would not have been possible without our consistent commitment to deliver exceptional services to our customers. Furthermore, our directors and officers received accolades in the form of the International Award for Excellence and Leadership from the Global Trade Leaders Club. These acknowledgements not only reflect GoldStar’s diligence in our business, but also underscore our broad-reaching responsibility to the marketplace.

We place great value on our relationships with stakeholders, especially insurance brokers who play a substantial role in our business. Our goal is to cultivate strong, mutually beneficial partnerships with them, recognising their critical role in connecting us with our customers. This pursuit of collaborative win-win relationships is a strategic investment, allowing us to create a sustainable competitive advantage in the marketplace.

GoldStar Insurance is committed to maintaining a fair, ethical, and professional marketplace for all. We pledge to continually uphold these standards in all our dealings, reinforcing our position as a trusted and responsible participant in the insurance industry.

The Ruparelia Foundation

At GoldStar Insurance, our sense of corporate responsibility extends beyond our services. Proud supporters of Ruparelia Foundation, we believe in fostering a healthier and more prosperous society.

The Ruparelia Foundation, created in 2012 by Dr. and Mrs. Sudhir Ruparelia, operates on the principle that combined efforts can lead to powerful change. Their mantra, “Enriching Lives Together”, perfectly encapsulates their commitment to driving positive transformation in communities throughout Uganda.

The Foundation’s mission to enhance livelihoods is achieved through collaborative strategies with various partners from business, government, and non-profit sectors. Their endeavours span across a broad range of sectors, including healthcare, education, sports, wildlife and environment conservation, disaster relief, start-ups, and general welfare.

Every effort made by the Ruparelia Foundation is carefully crafted to not only have an immediate impact but also to ensure sustainability in the long run. Their thoughtful approach towards implementing initiatives is what makes them a powerful catalyst for change.

As GoldStar Insurance, we are proud to align ourselves with the admirable mission and vision of the Ruparelia Foundation, reinforcing our commitment to corporate responsibility and the betterment of our society.

OUR MISSION

At GoldStar Insurance, we are more than just an insurance company. We are dedicated to fostering positive and transformational change in the communities we serve. Our mission, the heartbeat of our corporate responsibility, is to tirelessly seek out collaborations and partnerships that enable us to create a ripple of change. We believe in pooling resources, knowledge, and expertise to bring about sustainable improvements that resonate not only within our industry but also in the lives of our customers and their communities.

We recognize that insurance is not merely about claims and policies; it’s about people. As a result, we’re committed to using our platform to uplift and empower those we serve, establishing an environment of mutual growth and progress. Each collaboration is a step forward in our ongoing journey of community development, and we find immense joy in contributing to the well-being of the society we are proud to be part of.

Join us at GoldStar Insurance as we continue to shape a brighter, better future through our commitment to collaborative transformation.

At GoldStar Insurance, we don’t just see ourselves as an insurance company, rather, we exist to transform lives. Our vision is simple yet profound, to bring about change in as many lives as we can possibly reach.

This isn’t about numbers for us, it’s much more personal. We believe that every individual and family deserves peace of mind and assurance when facing life’s uncertainties. By providing top-tier insurance solutions, we’ve committed ourselves to making a meaningful difference in the world – one policy, one claim, one person at a time.

Our vision sets the course for our actions and defines who we are. It propels us to strive for excellence, to innovate, to engage, and more importantly, to care. It’s the backbone of our company, driving us forward as we continually transform lives and shape futures.

OUR VISION

OUR CORE VALUES

At GoldStar Insurance, our purpose is deeply rooted in our core values – Community, Collaboration, Diversity, Inclusion, and Sustainability. These words are more than just statements. They define who we are, what we stand for, and how we operate.

Community is the cornerstone of our business. We believe that a thriving community is the result of collective effort and shared success. We value the strong ties that we share with our customers and the larger society, continually striving to enhance these relationships through mutual trust and respect.

Collaboration is at the heart of what we do. We understand that we’re better together. Through working hand in hand, we deliver exceptional services and solutions that meet and exceed our customers’ expectations. To us, collaboration is more than teamwork. It is about uniting our diverse strengths to create a formidable force for good.

We celebrate Diversity and Inclusion. Every individual is unique, and these differences are what make us stronger. We appreciate and respect all cultures, backgrounds, perspectives, and thoughts. At GoldStar Insurance, everyone is seen, everyone is heard, and everyone matters.

Sustainability is a key priority for GoldStar Insurance. We recognize our role in safeguarding the planet for future generations. We are committed to business practices that are not only profitable but also socially responsible and environmentally friendly.

Our commitment to these core values shapes our company’s responsibility to our stakeholders, the environment, and society at large. By embodying these beliefs, we continuously strive to make a positive impact and earn the trust of everyone we serve.

marketing@goldstarinsurance.com

+256 41 4250110

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+256 41 4250110

marketing@goldstarinsurance.com

Contact Us

Plot 38 Kampala Road, Crane Chambers, Kampala

+256 41 4250110

marketing@goldstarinsurance.com

Our Responsibility

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